PRIVACY POLICY
Privacy Policy
Effective Date: [13 July 2025]
DEAFgain is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website [www.deafgain.co.uk] and purchase our Deaf Identity Chat Cards or engage with our services.
1. Who We Are
DEAFgain develops tools and resources to support Deaf identity development. Our flagship product, the Deaf Identity Chat Cards, is designed for professionals working with deaf children and young people.
For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the "data controller" of your personal information.
2. What Information We Collect
We may collect and process the following types of personal information:
a. Information You Provide
Contact details (e.g. name, email address, phone number)
Billing and shipping information
Payment information (which may be processed by emails and invoices or via third-party payment processors such as Stripe or PayPal)
Professional information (e.g. job title, organisation)
Communication records (e.g. emails or messages sent to us)
b. Automatically Collected Data
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited and time spent on the site
Cookies and similar tracking technologies (see section 6)
3. How We Use Your Information
We use your information to:
Process and fulfil orders
Provide customer support
Send order confirmations and updates
Improve our website and services
Respond to enquiries or feedback
Comply with legal obligations
Send occasional marketing emails (with your consent)
4. Legal Basis for Processing
We rely on the following legal grounds under the UK GDPR:
Contractual necessity – to process your orders
Legitimate interest – to improve our services and communicate with you
Consent – for marketing communications (with consent)
Legal obligation – for recordkeeping and compliance
5. How We Share Your Information
We do not sell or rent your personal data. We may share your information with trusted third parties including:
Payment processors (e.g. Stripe, PayPal)
Delivery services (e.g. Royal Mail, courier services)
Website hosting and analytics providers
Legal or regulatory bodies when required
All third parties are required to handle your data securely and in accordance with data protection laws.
6. Cookies and Tracking
Our website uses cookies to:
Enable essential site functions
Remember user preferences
Collect usage data to help improve our site
You can manage cookie preferences via your browser settings. For more information, please see our [Cookie Policy].
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, including legal, tax, and accounting obligations. Generally, order information is kept for 6 years in line with HMRC requirements.
8. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Object to processing
Request restriction of processing
Data portability
Withdraw consent (where applicable)
Lodge a complaint with the ICO (www.ico.org.uk)
To exercise any of these rights, please contact us at: info@deafgain.co.uk
9. Security
We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. Payment information is handled securely through encrypted third-party services.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites.
11. Children’s Privacy
We do not knowingly collect data from or about children. Our products are purchased by professionals; if you are under 18, please do not provide personal information without parental consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised effective date. We encourage you to review it periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
DEAFgain
Email: info@deafgain.co.uk